Terms and conditions
GripFixer Terms and Conditions
Welcome to GripFixer! These Terms and Conditions govern your use of our website and services, as well as your purchase of GripFixer products. By accessing our website and placing an order, you agree to these terms and conditions apply to the use of http://www.gripfixer.com. If you do not agree to these terms, please do not use our services.
1. General Information
1.1. Company Information: This website is owned by GripFixer, with the following details:
Tax Number: 39417170
Address: Amagerfælledvej 19, 2. th, 2300 Copenhagen, Denmark
Email: contact from
Agreements are entered into in English.
2. Product Information
2.1. Product Descriptions: We strive for accuracy in our product descriptions, images, and specifications. However, we do not warrant that any information is error-free, complete, or current.
2.2. Currency: Prices may be displayed in different currencies. The current or chosen currency will always be shown next to the amount. Additional fees may apply based on the shipping and payment methods selected during checkout.
2.3. Right of Cancellation: The right of cancellation applies only to private customers who use http://www.gripfixer.com for their purchases. Businesses do not have a right of cancellation.
3. Orders and Payment
3.1. Order Acceptance: By placing an order through our website, you are making an offer to purchase a product. We reserve the right to accept or reject your order for any reason, including but not limited to product availability or pricing errors.
3.2. Payment Methods: We accept payment via Maestro, MasterCard, VISA, and VISA Electron. The total amount owed will be collected when the products are shipped.
3.3. Order Fulfillment: If you purchase multiple products and one or more are unavailable, the full amount will not be collected until all products have been shipped.
4. Shipping and Delivery
4.1. Delivery Time: Your order will be delivered within 1-14 days after your purchase. We ship orders using [Shipping Method], and we currently offer pickup only.
4.2. Shipping Locations: We ship to the following countries: Denmark, Belgium, Netherlands, Poland, Sweden, Germany, United Kingdom, Czech Republic, Hungary, Austria, Bulgaria, Estonia, Finland, France, Ireland, Italy, Latvia, Lithuania, Portugal, Slovakia, Slovenia, Spain, Switzerland, Australia, Canada, Hong Kong, India, Indonesia, Japan, China, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, Turkey, USA, Vietnam, and Norway.
5. Return Policy
5.1. Cancellation Rights: As a private customer, you have the right to cancel your order within 14 days without providing a reason. The cancellation period expires 14 days after you (or someone on your behalf) receive the product.
5.2. Multiple Products: If you order multiple products and we cannot deliver all at once, the cancellation period expires 14 days after you receive the last product.
5.3. National Holidays: If the cancellation period expires on a national holiday in the seller’s country, it is extended until the following business day.
6. How to Exercise Your Right of Cancellation
To return products, please notify us by sending a physical letter or an email via our contact form:
GripFixer
Amagerfælledvej 19, 2. th
2300 København S,
Denmark
Email: contact form
You may also use the EU-required standard cancellation form, although this is not mandatory. The cancellation period is considered observed if you send us a message within the 14 days and ship the products back shortly thereafter.
7. Returning Products and Shipping Costs
7.1. Return Shipping: If you wish to return a product, you must send or deliver it to Amagerfælledvej 19, 2. th, 2300 København S, without unnecessary delay and no later than 14 days after notifying us of your intention to return.
7.2. Shipping Costs: You are responsible for the shipping costs of returning the product. Products cannot be sent as “recipient pays shipping” or without delivery to our address.
8. Refund Process
Upon receiving your cancellation, we will refund all payments received from you, including payment and initial shipping costs. Refunds will be processed shortly after we receive the product, using the same payment method as the initial transaction unless you request otherwise. You will not incur any fees related to the transfer of funds.
9. Product Testing and Packaging
When returning a product, its value may decrease due to handling. You are allowed to examine the item as you would in a physical store. If the product is handled in a way that decreases its resale value, we may only refund an amount less than the original paid amount.
Products must be returned in their original packaging, and you should ensure that the package is securely wrapped. You are responsible for the package until we receive it, so please save the receipt from the postal service and/or tracking number.
10. Faulty Products
If you receive a product that is faulty or damaged, local commerce law applies. You have a 24-month warranty, provided you contact us within two months of discovering the fault or damage. For more information, please contact us through contact for on our page or via email.
If the RMA is deemed justified and the fault cannot be fixed without returning the product, reasonable shipping expenses will be refunded to you. Please ensure the product is carefully packaged and request a receipt for shipping, including shipping costs and, if possible, a tracking number.
11. Complaint Procedures
A complaint about a product or a service bought from us can be sent to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can send complaints to Center for Klageløsning via www.forbrug.dk.
The EU-Commissions online complaint portal can also be used. This is especially relevant for consumers living in a EU country other than ours. Complaints can be submitted here – https://ec.europa.eu/odr. When submitting a complaint you must enter our e-mail address gripfixer@gripfixer.com.
These terms and conditions apply to the use of http://www.gripfixer.com.